Role Description

As a Course Consultant, you are responsible for providing sales consultations to first time customers, effectively identifying their needs, introducing appropriate products, and selling English 1 products that can help meet their needs.

In the world of education, customer is represented by student and their parent(s). You are the first and foremost contact point customers engage with, guiding their first school visits and events, and providing information that will lead them to the decision of joining English 1. Communication is your core skill. Sales skill and product knowledge enable you to provide the best match to meet customers’ needs.

Role Report and Communication

The role will report to the Center Director and will have strong communication lines with:

• Fellow Course Consultants

• Director of Studies

• Marketing Coordinator

• Progress Advisors

Responsibilities

Responsibilities are summarized in four (4) main groups: parent communication, sales, administration, and academic.

Parent Communication

• Communicate with parents regarding appointment scheduling of MFL/OPT/school visit

• Build strong rapport and trust with parents during initial rounds of contact

• Consult parents on their needs and interest for their child’s English learning and study plan

• Provide detailed information of relevant English 1 products and services

• Address concerns that might prevent parents from joining and provide solutions

• Timely update parents on sales promotion and gifting to prompt visit and enrollment

Sales

• Sell English 1 core and seasonal courses to customers and achieve monthly and annual sales targets

• Handle sales related process during MFL/OPT/school visit

• Follow-up on new and old leads to find sales opportunities

• Have comprehensive and up-to-date product knowledge and service info

• Pitch English 1 products and benefits matching to parent’s needs and interest

• Collaborate with others in the team to help close sales

• Keep a daily Sales Funnel update from Leads to New Students by closely monitoring targets and actuals

Administration

• Do all the necessary scheduling-, student- and parent- management operations using CRM system

• Regularly communicate and closely collaborate with supervisor and the rest of the team

• Timely reply to messages and answer calls

• Prepare and maintain sales related forms and tools for sales consultation use

• Keep school premises and equipment in accordance with English 1 rules and government regulations especially for health and safety, fire, and emergency situations

Academic

• Observe MFL lessons to better understand students’ performance, share with their parents during sales consultation

• Collect OPT results from teacher, share with parent’s during sales consultation

Requirements

• Excellent communication skills

• Able to communication effectively via communication channels (face to face, call, message)

• Able to understand and engage the parents under limited time span to prompt further actions (follow-ups, school visit, payment)

• Able to prioritize and complete tasks in a timely manner at a high quality

• Able to establish strong rapport and build trusts with parents and students

• Natural problem solver, able to provide solutions to customers’ needs/ questions/ objections in their best interests while abiding by English 1 rules and values

• A results-driven salesperson – able to effectively pitch English 1 schools and its products to customers according to their needs through asking the right questions

• Able to quickly grasp product and company knowledge, as well as competitor intelligence

• Able to maintain a rational and objective demeanor when faced with stressful or emotional situations

• Can-do attitude, emotional intelligent and passion

• Excellent communication skills

• Able to communication effectively via communication channels (face to face, call, message)

• Able to understand and engage the parents under limited time span to prompt further actions (follow-ups, school visit, payment)

• Able to prioritize and complete tasks in a timely manner at a high quality

• Able to establish strong rapport and build trusts with parents and students

• Natural problem solver, able to provide solutions to customers’ needs/ questions/ objections in their best interests while abiding by English 1 rules and values

• A results-driven salesperson – able to effectively pitch English 1 schools and its products to customers according to their needs through asking the right questions

• Able to quickly grasp product and company knowledge, as well as competitor intelligence

• Able to maintain a rational and objective demeanor when faced with stressful or emotional situations

• Can-do attitude, emotional intelligent and passion