Company and Culture Overview

English 1 Indonesia is a leading English education provider, with learning centers and teams across cities nationwide. Our educators, advisors, and support teams work together to help students build real-world English skills, confidence, and opportunities for the future.

English 1 is part of Edprima, an international education group with schools and operations across multiple markets in Asia. Being part of Edprima means working within a globally backed organization that applies international standards, proven learning systems, and long-term investment in education.

We take pride in building a culture shaped by passion, ownership, and continuous growth. At English 1, people are encouraged to learn, take initiative, and make a meaningful difference – both for students and for one another.

Position Summary

Progress Advisors (PAs) play a vital role in supporting student success and strengthening customer relationships at English 1. They must have strong attention to detail, clear communication skills, and a proactive, solution-oriented mindset. PAs are responsible for driving course renewals and generating referrals by building trust with parents, communicating student progress in a timely and effective manner, and addressing concerns as they arise.

An English 1 center is more than just a school it’s a learning community. PAs help nurture this environment by encouraging student commitment, supporting engagement with learning goals, and contributing to a clean, safe, and welcoming atmosphere.

Role Report & Communication

The role will report to the Center Director and will have strong communication lines with:

• Fellow Progress Advisors

• Director of Studies

• Marketing Coordinator

• Course Consultants

Key Responsibilities

Responsibilities are summarized in four (4) main groups: parent communication, sales, administration, and academic.

A. Communication

• Deliver timely updates on learning progress and proactively initiate check-ins to maintain transparency

• Provide parents with the latest information about the course when needed (e.g., lessons discussed in class, practice work, test results, etc.)

• Use clear and respectful language to explain learning goals, academic progress, and center policies

• Invite parents and prepare, facilitate, participate, and organize events related to parents in accordance with our communication system

• Provide timely information to parents about any changes related to the study (e.g., teachers, schedule)

• Gather input from parents about past events and experiences with English 1 in general

B. Relationship Management

• Build and maintain long-term, trust-based relationships with students and their families

• Promote a sense of community by ensuring parents feel welcome, heard and valued

• Support student motivation and accountability by encouraging consistent study habits and recognizing their achievements

• Internal collaboration with other departments in the center

C. Problem Solving

• Identify and address customer concerns or feedback promptly and professionally

• Collaborate with teachers and other team members to resolve issues related to student engagement, scheduling, or satisfaction

• Monitor progress data and flag early indicators of disengagement or dissatisfaction for intervention

• Analyze problems and identify underlying causes

D. Sales

• Drive course renewals through personalized service and progress-based conversations

• Encourage referrals by delivering a high-quality customer experience and fostering trust

• Confidently communicate the value of English 1’s programs to support retention and growth

• Reactivate students who have dropped out and follow up on the reasons for refunds

Requirements

• Excellent verbal and written communication skills

• Strong attention to detail and organizational abilities

• Time management skills, able to set priorities, and complete tasks on time with high quality

• “I can” attitude and passion

• A strong team player, able to work well with colleagues

• Natural problem solvers, able to prioritize customers, find and provide solutions to customers’ problems in their best interests while adhering to English 1’s rules and values

• Strong salespeople, able to quickly understand company products and knowledge, and effectively present English 1 schools and products to customers

• Good English language skills, minimum B1 for oral and written

• Bachelor’s Degree